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Mc Bourgie

Joined Jun 14, 2023

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Last activity Aug 09, 2023

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ACTIVITY OVERVIEW

Latest activity by Mc Bourgie

Mc Bourgie commented,

Community comment Feedback - Ticketing system (Support)

+1 to this functionnality

 

Agents have no way to validate if someone is OOO.

View comment · Posted Aug 09, 2023 · Mc Bourgie

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Mc Bourgie commented,

CommentHow to get help with phone call problems in Talk

Hi,

We are planning to activate this functionality in our instance. However, the French Canadian version has major grammatical errors and the French version sound very robotic. Are you planning to introduce more French version or allow users to record their own? The text back is great functionality, however, this decreases the experience a bit!

 

 

View comment · Posted Jun 21, 2023 · Mc Bourgie

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Mc Bourgie commented,

CommentMeasuring success

The group SLA feature is great for measuring ownership time. However, we have different targets for ownership time based on the request type for the same group. Are you planning to add additional conditions such as form or custom fields? 

 

Thanks!

View comment · Posted Jun 14, 2023 · Mc Bourgie

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