Cam Santos

Total activity

15
Last activity

November 29, 2023 00:51
Member since

April 13, 2023 08:39
Following

0 users
Followed by

0 users
Votes

3
Subscriptions

7

Activity overview

Latest activity by Cam Santos

Cam Santos commented, November 08, 2023 02:17
Prakruti Hindia Is there a way to measure handling time per agent in messaging?
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- Cam Santos
- Created November 08, 2023 02:17
- 1 vote
Cam Santos commented, November 01, 2023 23:57
Is time tracking app not working with tickets from Messaging channel? How do we get update handling time of agents in messaging tickets?
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- Cam Santos
- Edited November 01, 2023 23:58
- 0 votes
Cam Santos commented, September 26, 2023 00:26
Is there a way to filter out admins/semi-admins from list of online/offline agents? All of these in screenshot below are admins.
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- Cam Santos
- Created September 26, 2023 00:26
- 0 votes
Cam Santos commented, April 19, 2023 00:01
Caveat to this is that ticket needs to be on pending status for the agent wait time counter to kick in. Still a good start. Thanks Alex!
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- Cam Santos
- Created April 19, 2023 00:01
- 0 votes
Cam Santos commented, April 13, 2023 08:53
Hello, Is it possible to make a calculated metric that would measure time a customer replied to an agent-submitted ticket?
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- Cam Santos
- Created April 13, 2023 08:53
- 0 votes

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