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Sy Sussman

Joined Nov 19, 2021

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Last activity Jun 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Sy Sussman

Sy Sussman commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi Orsolya Forster. Will there be the ability to report on votes by time span? For example, if I wanted to report on down votes in July, would I be able to do that?

View comment · Posted Aug 15, 2022 · Sy Sussman

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Sy Sussman commented,

CommentUsing the knowledge base in Help Center

View comment · Posted Aug 15, 2022 · Sy Sussman

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Sy Sussman commented,

CommentUsing the knowledge base in Help Center

It looks like I can only see the net votes. If that's true, it's a terrible analytic experience. Consider two scenarios:

  • 100 people gave the article an up vote, and 5 people gave it a down vote, Explore shows me a value of 95.
  • 1,000 people gave the article an up vote and 905 people gave it a down vote. Explore shows a value of 95.

These two scores are the same, yet there are two very different stories here.

Am I missing something?

View comment · Edited Aug 11, 2022 · Sy Sussman

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Sy Sussman commented,

CommentTicket basics

When

  • Ticket Is Created AND
  • Priority Is -

Then

  • Priority Normal

View comment · Posted Jul 15, 2022 · Sy Sussman

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Sy Sussman commented,

CommentTicket basics

Here are the events for a new ticket that came in today. It came into our support email.

Can you continue this conversation with me via my work email? 

---

Note: the user's email address was redacted by the Community Team in accordance with our Zendesk Community Code of Conduct

View comment · Posted Jul 14, 2022 · Sy Sussman

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Sy Sussman commented,

CommentTicket basics

Lou - yes to both

View comment · Posted Jul 14, 2022 · Sy Sussman

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Sy Sussman commented,

CommentTicket basics

Lou - email

View comment · Posted Jul 14, 2022 · Sy Sussman

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Sy Sussman commented,

CommentTicket basics

All of my incoming tickets are set to a default ticket type of Incident and I don't know why. We don't have a trigger doing this.

View comment · Posted Jul 14, 2022 · Sy Sussman

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Sy Sussman commented,

CommentCreating dashboards

The block of text on my dashboard page that says, "Try out new improvements in Dashboard Builder beta" takes up over a quarter of the page and there's no option to click an x to get rid of this box. Therefore I can see far fewer of my dashboards at one time than I previously could. This is a major annoyance.

View comment · Edited Jul 14, 2022 · Sy Sussman

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Sy Sussman commented,

Community comment Feedback - Admin Center

Thanks for the update Tom. Some requests for being able to export team members:

  • We should be able to export them all at once, not just 100 at a time.
  • We should be able to choose which fields to export, including custom fields.
  • We should be able to filter the data we want to export. For example, export only Light Agents.

View comment · Posted Jun 28, 2022 · Sy Sussman

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