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Sy Sussman
Joined Nov 19, 2021
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Last activity Jun 27, 2023
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Latest activity by Sy Sussman
Sy Sussman commented,
Hi Orsolya Forster. Will there be the ability to report on votes by time span? For example, if I wanted to report on down votes in July, would I be able to do that?
View comment · Posted Aug 15, 2022 · Sy Sussman
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Sy Sussman commented,
Evidently there's something on the roadmap:
View comment · Posted Aug 15, 2022 · Sy Sussman
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Sy Sussman commented,
It looks like I can only see the net votes. If that's true, it's a terrible analytic experience. Consider two scenarios:
- 100 people gave the article an up vote, and 5 people gave it a down vote, Explore shows me a value of 95.
- 1,000 people gave the article an up vote and 905 people gave it a down vote. Explore shows a value of 95.
These two scores are the same, yet there are two very different stories here.
Am I missing something?
View comment · Edited Aug 11, 2022 · Sy Sussman
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Sy Sussman commented,
When
- Ticket Is Created AND
- Priority Is -
Then
- Priority Normal
View comment · Posted Jul 15, 2022 · Sy Sussman
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Sy Sussman commented,
Here are the events for a new ticket that came in today. It came into our support email.
Can you continue this conversation with me via my work email?
---
Note: the user's email address was redacted by the Community Team in accordance with our Zendesk Community Code of Conduct
View comment · Posted Jul 14, 2022 · Sy Sussman
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Sy Sussman commented,
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Sy Sussman commented,
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Sy Sussman commented,
All of my incoming tickets are set to a default ticket type of Incident and I don't know why. We don't have a trigger doing this.
View comment · Posted Jul 14, 2022 · Sy Sussman
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Sy Sussman commented,
The block of text on my dashboard page that says, "Try out new improvements in Dashboard Builder beta" takes up over a quarter of the page and there's no option to click an x to get rid of this box. Therefore I can see far fewer of my dashboards at one time than I previously could. This is a major annoyance.
View comment · Edited Jul 14, 2022 · Sy Sussman
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Sy Sussman commented,
Thanks for the update Tom. Some requests for being able to export team members:
- We should be able to export them all at once, not just 100 at a time.
- We should be able to choose which fields to export, including custom fields.
- We should be able to filter the data we want to export. For example, export only Light Agents.
View comment · Posted Jun 28, 2022 · Sy Sussman
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