Sy Sussman
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Total activity33
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes13
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Activity overview
Latest activity by Sy Sussman-
Sy Sussman commented,
Crystal Shepherd : yes, it's the app. It's the best way for us to download information about our 700+ agents and light agents, with the caveats listed above.
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Sy Sussman commented,
Thanks for the update Tom. Some requests for being able to export team members: We should be able to export them all at once, not just 100 at a time. We should be able to choose which fields to ex...
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Sy Sussman commented,
One other way to get a list of agents (if you have the Administrator role) is to click on the Super Admin icon at the bottom of the left menu bar. You can only export 100 at a time, and you can't c...
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Sy Sussman commented,
Braydon: It's not the bot that your customers would see. It's Zendesk's bot that allows them to provide customer service to you. I don't think there's an option to turn on/off that bot.
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Sy Sussman commented,
I had the same problem, contacted Zendesk support, and was told that this is a feature, not a bug. CJ is right that, once you read all of the unread chats, the bot goes away.
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Sy Sussman commented,
I've used both ways you've described - one big "Category" field or 2-3 nested fields - and I far prefer the first one. Each potential item would be structured Product::Issue::Sub-issue. For example...
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Sy Sussman commented,
Can I share a query with other Zendesk users without adding the query to a dashboard?
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Sy Sussman commented,
Is there a way to share a single query with someone without adding it to a dashboard?
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Sy Sussman commented,
How is this still not a feature?
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Sy Sussman commented,
A few weeks ago you added the Role to the page. (Yay!) Today I see that the name and email are grouped. (Boo!) There is no easy way for me to download my 700+ agents and their information. Until to...