Sy Sussman
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Total activity51
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Recent activity by Sy Sussman-
Here are the events for a new ticket that came in today. It came into our support email. Can you continue this conversation with me via my work email? --- Note: the user's email address was redac...
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Lou - yes to both
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Lou - email
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All of my incoming tickets are set to a default ticket type of Incident and I don't know why. We don't have a trigger doing this.
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The block of text on my dashboard page that says, "Try out new improvements in Dashboard Builder beta" takes up over a quarter of the page and there's no option to click an x to get rid of this box...
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Thanks for the update Tom. Some requests for being able to export team members: We should be able to export them all at once, not just 100 at a time. We should be able to choose which fields to ex...
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Braydon: It's not the bot that your customers would see. It's Zendesk's bot that allows them to provide customer service to you. I don't think there's an option to turn on/off that bot.
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I had the same problem, contacted Zendesk support, and was told that this is a feature, not a bug. CJ is right that, once you read all of the unread chats, the bot goes away.
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I've used both ways you've described - one big "Category" field or 2-3 nested fields - and I far prefer the first one. Each potential item would be structured Product::Issue::Sub-issue. For example...
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Can I share a query with other Zendesk users without adding the query to a dashboard?