Jake Bowen

1. Community
2. Feedback - Ticketing System (Support)
3. Your Assigned Tickets (or improved Guided mode views)

Plus one. We build our guided mode views to be "one view to rule them all" as much as we can. It's confusing to reps when we'd like them to work out of the one queue that's tailored for them.

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• Jake Bowen
• Edited November 08, 2023 23:35
• 0 votes

1. People
2. People advice and troubleshooting
3. Why are my customers not mapped to their organization when they contact us?

I've had a similar experience to Marci's regarding this matter. Typically, if the domain matches, the user is automatically added to the organization. However, there are instances where this doesn'...

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• Jake Bowen
• Created July 18, 2023 22:25
• 1 vote

1. Community
2. Zendesk Support EAP - Layout Builder
3. What is layout builder?

This looks amazing - very excited to give it a try! Keep it up Paul Von!

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• Jake Bowen
• Created February 25, 2023 00:52
• 5 votes

1. Agent guide
2. Additional ticket channels
3. About knowledge in the context panel and the Knowledge Capture app

Loving the new panel :) Adding a plus-one to @Shayan's request for the ability to copy the direct link, hyperlink is great, but we often modify the hyperlink's text to fit in a sentence properly. W...

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• Jake Bowen
• Created January 09, 2023 19:47
• 2 votes