Jake Bowen

1. People
2. People advice and troubleshooting
3. Why are my customers not mapped to their organization when they contact us?

I've had a similar experience to Marci's regarding this matter. Typically, if the domain matches, the user is automatically added to the organization. However, there are instances where this doesn'...

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• Jake Bowen
• Created July 18, 2023 22:25
• 0 votes

1. Community
2. Zendesk Support EAP - Layout Builder
3. What is layout builder?

This looks amazing - very excited to give it a try! Keep it up Paul Von!

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• Jake Bowen
• Created February 25, 2023 00:52
• 5 votes

1. Agent guide
2. Additional ticket channels
3. About knowledge in the context panel and the Knowledge Capture app

Loving the new panel :) Adding a plus-one to @Shayan's request for the ability to copy the direct link, hyperlink is great, but we often modify the hyperlink's text to fit in a sentence properly. W...

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• Jake Bowen
• Created January 09, 2023 19:47
• 2 votes