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Glenn

Joined Jan 05, 2022

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Last activity Jan 05, 2022

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Glenn commented,

CommentTicket management

Hi Dave.

Thanks, that makes sense. So in the example I mention above, that deleted ticket should not show in the solved ticket column? If so, then unsure why it showed as three solved tickets when it was only two not including that deleted ticket.

View comment · Posted Jan 05, 2022 · Glenn

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Glenn commented,

CommentTicket management

Hi there.

Do deleted tickets count towards stats in the Agent Updates Dashboard?

I ask as I was tracking my colleague's work during the day, and I noticed in my stats that I had solved three tickets for the day, yet I had only solved two. I had been testing the stats dashboard and there was a ticket I had created as a test and solved before deleting it completely, would this be it?

View comment · Posted Jan 05, 2022 · Glenn

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