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Glenn

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Latest activity by Glenn
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    Glenn commented,

    1. Agent guide
    2. Ticket management
    3. Deleting tickets

    Hi Dave. Thanks, that makes sense. So in the example I mention above, that deleted ticket should not show in the solved ticket column? If so, then unsure why it showed as three solved tickets when ...

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    Glenn commented,

    1. Agent guide
    2. Ticket management
    3. Deleting tickets

    Hi there. Do deleted tickets count towards stats in the Agent Updates Dashboard? I ask as I was tracking my colleague's work during the day, and I noticed in my stats that I had solved three ticket...