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Vanessa Radman

Joined Jan 06, 2023

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Last activity Oct 20, 2023

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ACTIVITY OVERVIEW

Latest activity by Vanessa Radman

Vanessa Radman commented,

Community comment Feedback - Ticketing system (Support)

Zac Garcia unfortunate news but I do appreciate the follow-up. I hope more people vote this up as it's super important for our business needs.

View comment · Posted Sep 22, 2023 · Vanessa Radman

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Vanessa Radman commented,

Community comment Feedback - Reporting and analytics (Explore)

Zsa Trias my issue is exactly as Joshua summarized, I want to be able to sort columns in a table alphabetically. Is this something that the product team has on the roadmap? It's one of the most important, missing features for me in Explore.

View comment · Posted Sep 14, 2023 · Vanessa Radman

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Vanessa Radman commented,

Community comment Feedback - Ticketing system (Support)

Is printing a ticket with images anywhere on the roadmap? I see it still hasn't been rolled out. Gmail does this really well as a reference.

An update would be appreciated. 

View comment · Posted Sep 14, 2023 · Vanessa Radman

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Vanessa Radman commented,

Community comment Feedback - Reporting and analytics (Explore)

Can someone confirm if that is what's happening to me? I've spent a substantial amount of time on this today...

As shown in the two images below, when I hover over the "Tickets" column, I'm able to apply a sort to that column. However, I'm not able to sort by any of the columns that I have added as rows, such as "Resident Comfort" shown below. 

Is this the feature that is still being worked on by the Zendesk team? If not, can you let me know if how to sort by the other columns, and which article/post covers how to do that? I don't have any columns hidden and I have "Allow column sorting" selected.

View comment · Posted Jul 31, 2023 · Vanessa Radman

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Vanessa Radman commented,

Community comment Feedback - Ticketing system (Support)

Couldn't agree more. Also there's a place in the Admin Center>Workspaces>Agent Interface where it says that Agents should be able to see the Organization page from the left side primary/main nav when I "Enable Organization list" but it's not showing up. Unless I'm misunderstanding something, having this available for selection in the Admin Center but not having it do anything is a very poor and confusing user experience. 

View comment · Edited May 25, 2023 · Vanessa Radman

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Vanessa Radman commented,

CommentSecurity and user access in Zendesk Support

Hi there,

All of the tickets created for our company are from emails coming from our customers, we're not using any forms or chat at the moment. Is there a way to bulk verify all of my customer emails? Or what is the most efficient way for me to verify their emails to ensure they don't end up in the suspend tab? 

Our customers do not share a domain with their account; customers have different domains within a single organization/account, including generic email domains like Google. So I can't verify via domain. 

 

Thank you,

View comment · Posted May 01, 2023 · Vanessa Radman

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