Miguel Salas

David Brown - I know that Article ID, User Name (your agent), and Date are captured when an agent attaches an article using the KC app. You can confirm this by opening ZD Explore > Zendesk Guide > Knowledge Capture, then scroll down to Knowledge Capture activity by agent >  and select "Drill in" for the "Linked articles" of whichever username you're looking to analyze. 

With that in mind, perhaps you can build a report that shows you a list of your agent names + any Article IDs they've used during any given period. You can then require the agents to attach articles from your restricted KB as internal notes to a ticket (via KC app) whenever they've read/used them, effectively capturing the event for your Agent Name + Article ID + Date report?

Has anyone found a built-in workflow or 3rd party integration that facilitates knowledge transfers by notifying your support agents of new or modified content within an article, without requiring them to leave the agent workspace? 

I suppose there are two parts to this request:
1. A notification feature within the agent workspace
2. Highlighting the change(s) made within an article, so the agent doesn't have to read the full article and make a guess as to what exactly was updated. 

Any solutions my fellow knowledge managers have found would be awesome.