Vivienne Lam
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Last activity
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Activity overview
Latest activity by Vivienne Lam-
Vivienne Lam commented,
Hi Mei-E, Oh that’s good to hear. But just to clarify that FRT for messaging is now accurately counted? I remember it wasn’t accurate as it wasn’t counted as a public reply? For FRT in seconds, w...
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Vivienne Lam commented,
I hope that we get the first reply time metric for messaging and social media messaging. We need this metric at least to be able to measure our efficiency especially as customers are slowly shiftin...