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Serg Mois

Joined Dec 02, 2021

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Last activity Dec 07, 2021

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Latest activity by Serg Mois

Serg Mois commented,

Community comment Developer - Zendesk SDKs

Greg Katechis customers don't split messages and files, for them -  everything is a message ( text message or file message ). And users may start the chat session with some screenshot or document, and only then write a message.

View comment · Edited Dec 07, 2021 · Serg Mois

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Serg Mois commented,

Community comment Developer - Zendesk SDKs

I found that zendesk returns 403 when there is no active chat session. The session starts only with a message, not with a file, so if the user decided to send the file as a first 'message' we had to send some 'dummy' message from the user (e.g. Start ), wait a few seconds, and only then send the file.
 

View comment · Posted Dec 03, 2021 · Serg Mois

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Serg Mois created a post,

Post Developer - Zendesk SDKs

Hello, what may cause 403 Forbidden error when trying to send image

https://api.zopim.com/web-sdk/#zchat-sendfile-file-callback

 

 

Request URL: https://us40.zopim.com/client/widget/upload?__messageID=2&ts=1638434665584
Request Method: POST
Status Code: 403

env: https://capital1637842213.zendesk.com/

 

Posted Dec 02, 2021 · Serg Mois

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Serg Mois commented,

CommentZendesk messaging

Started getting 403 Forbidden error during sending files using

https://api.zopim.com/web-sdk/#zchat-sendfile-file-callback

Request URL: https://us40.zopim.com/client/widget/upload?__messageID=2&ts=1638434665584
Request Method: POST
Status Code: 403

Is it related with update to the messaging?

update:
I found that zendesk returns 403 when there is no active chat session. The session starts only with a message, not with a file, so if the user decided to send the file as a first 'message' we had to send some 'dummy' message from the user (e.g. Start ), wait a few seconds, and only then send the file.

View comment · Edited Dec 03, 2021 · Serg Mois

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