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Serg Mois
Joined Dec 02, 2021
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Last activity Dec 07, 2021
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Latest activity by Serg Mois
Serg Mois commented,
Greg Katechis customers don't split messages and files, for them - everything is a message ( text message or file message ). And users may start the chat session with some screenshot or document, and only then write a message.
View comment · Edited Dec 07, 2021 · Serg Mois
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Serg Mois commented,
I found that zendesk returns 403 when there is no active chat session. The session starts only with a message, not with a file, so if the user decided to send the file as a first 'message' we had to send some 'dummy' message from the user (e.g. Start ), wait a few seconds, and only then send the file.
View comment · Posted Dec 03, 2021 · Serg Mois
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Serg Mois created a post,
Hello, what may cause 403 Forbidden error when trying to send image
https://api.zopim.com/web-sdk/#zchat-sendfile-file-callback
Request URL: https://us40.zopim.com/client/widget/upload?__messageID=2&ts=1638434665584
Request Method: POST
Status Code: 403
env: https://capital1637842213.zendesk.com/
Posted Dec 02, 2021 · Serg Mois
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Serg Mois commented,
Started getting 403 Forbidden error during sending files using
https://api.zopim.com/web-sdk/#zchat-sendfile-file-callback
Request URL: https://us40.zopim.com/client/widget/upload?__messageID=2&ts=1638434665584
Request Method: POST
Status Code: 403
Is it related with update to the messaging?
update:
I found that zendesk returns 403 when there is no active chat session. The session starts only with a message, not with a file, so if the user decided to send the file as a first 'message' we had to send some 'dummy' message from the user (e.g. Start ), wait a few seconds, and only then send the file.
View comment · Edited Dec 03, 2021 · Serg Mois
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