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David Orr

Joined Feb 27, 2024

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Last activity Feb 27, 2024

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David Orr commented,

Community comment Q&A - Chat, messaging, and widgets

It's been "coming" since November 2021 and no update since but I'm a chancer so here goes.....

Any update on this? It's rather fundamental in switching from live chat that we're able to keep core functionality. Like say knowing whose messaging us? I noticed an article saying uptake on omnichannel has dropped 10% in the last year. How much of that is down to the fact your classic widget offers better integration than messenger?

View comment · Posted Feb 27, 2024 · David Orr

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