Shobbir Ahmed

1. Support
2. ...
3. Ticket customization
4. Presenting ticket forms to end users

Hey all, We currently have end-users using the help centre to submit tickets. One of our ticket forms is a new starter form and I was wondering if it would be possible to allow end users to edit th...

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• Shobbir Ahmed
• Created April 25, 2022 12:58
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

Hello, I am new to explore and need some assistance. How would I find the number of users who have logged in to the help centre/guide portal per day? Is there a way to set this up? Thanks

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• Shobbir Ahmed
• Created April 19, 2022 07:40
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

That has worked perfectly, thank you both!

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• Shobbir Ahmed
• Created April 14, 2022 12:23
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hey Sam That has semi-worked: Only problem now is that we get the same message for each type of request: Should say this is a software request   Should say this is an access request.   Code below...

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• Shobbir Ahmed
• Created April 13, 2022 11:16
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hey Sam / Ifra Saqlain I want to make one final change to autofill the description differently based on the choice, this is my code: $(document).on('change', '#request_custom_fields_4798476348945',...

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• Shobbir Ahmed
• Created April 13, 2022 10:59
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Aah, my bad! Thank you very much for your help! It is now all working :)

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• Shobbir Ahmed
• Created April 12, 2022 14:58
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hey Sam, Thanks for your help, unfortunately the description box is still showing for all forms:   Above is the code I copied.    I used this field ID:     Any ideas on why it isn't working?

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• Shobbir Ahmed
• Created April 12, 2022 14:46
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Thanks Ifra Saqlain - Unfortunately now the description box is hidden for all the forms:     I just need the description field to show for only the 'Standard request' form.   This is the code I co...

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• Shobbir Ahmed
• Created April 12, 2022 12:43
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hey Ifra Saqlain,   This is what I now see:   The description is removed from all the forms, I want it to show for ONLY the standard form - is this possible? Thanks

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• Shobbir Ahmed
• Created April 11, 2022 10:53
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hey Ifra Saqlain   Thanks for getting back to me.   Unfortunately I can't see the id's for any of my forms: https://rewardinsight.zendesk.com/hc/en-gb/requests/new Please have a look for yourself. ...

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• Shobbir Ahmed
• Created April 11, 2022 08:56
• 0 votes