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Darren Blakemore

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Votes on activity by Darren Blakemore Recent activity Votes
  • OK So if a manager goes in to explore, what agents will be included in the data he sees. There is no tangible way, that I see in ZD, between agents and Managers, so how do I ensure he only sees HIS...

  • Hi Christine Thanks for the reply but I think I probably should have explained better, sorry. How do I configure a manager, to see a dashboard that ONLY shows his teams activities etc? I also assum...

  • Hi Nikki You are a legend, thank you. I will give the triggers a try and see how I get on. :-)

  • Hi Firstly we are a new ZD user. Going live soon., so excuse the lack of knowledge :-) We have a flow that ends with telling the customer he is being transferred to an agent. What happens if no age...