Ian Marston
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Recent activity by Ian Marston-
I have the attachments enabled However, i wondered if anyone knew how i can make it required when submitting a form? Example: Customer reports a damaged product, visits our helpcentre and selects t...
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On side-conversation emails, how can i set it up on views, so that you can see at a glance which tickets have had a reply to the email but it hasn't been viewed since ticket last opened? A bit like...
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Hi John We have a custom ticket category set-up, which is defined by the agent when solving the ticket. I would love to be able to see the count of each selected category for that day, rather than ...
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How do i use explore MI reporting to show me which macros have been used by which tickets, doesnt seem an obvious way to pull macro usage in the first place to even consider drilling in. I apprecia...