Ian Marston
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Recent activity by Ian Marston-
Will you provide an option to ask a secondary question for NPS?
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We would like to see a different colour to the standard light yellow on internal note commentsI appreciated there is an "Internal note" text, but it would still be nice to have a more differentiate...
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Toby Sterrett any updates on this since last year?We have hundreds of stores with individual email addresses we sometimes need to reach out to directly, it would be great to only allow agents abili...
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Dylan Banker Zendesk are developing side conversations integration into Teams, it is currently in the EAP, so you may want to contact Zendesk to take part. Hope that helps!
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Any update on this?
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Enable follow-up tickets for side-conversation emails Feature Request Summary: Please enable Zendesk to automatically create follow-up tickets if a response is received for a side-conversation em...
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Jake BantzIs there a way in which i can set the triggers and automations to exclude the triage based on presence of a tag added on a previous trigger/automation?
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I came across this great tool from a 3rd party which allows you to run a health check on most of the config including triggers and automationsI am surprised a similar tool isn't already a part of t...
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Is it possible to restrict the agent so that they can only create a side-conversation email or child-ticket if it is driven/derived from a macro?
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Hi David Falé Thanks for the info (provided to another person) re. changing the intent values We use CX engage for phone calls which auto generates a ticket! Its obvious the AI cannot properly hand...