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Ted Stenger's Avatar

Ted Stenger

Joined Feb 24, 2022

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Last activity Feb 01, 2024

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Latest activity by Ted Stenger

Ted Stenger commented,

CommentEnd users and organizations

We want to use Zendesk- for now- to support our internal employees in various departments. Those employees in turn are usually submitting tickets for work/issues which ties to an external customer. It's very important we be able to track the external customer and the tickets we've worked on for them (even though our Agents won't be in direct contact with the external customer).

Is there any decent way to facilitate this? The only idea I've come across is to make our internal employees Light Agents so they can submit tickets on behalf of an Organization which is the external customer. Unfortunately, I'm not sure this will really work because our internal employees (close to 100) could be submitting a ticket for any of a couple thousand Organizations, so we can't really associate every employee/Light Agent with every Organization (external customer).

Thoughts?

View comment · Posted Feb 24, 2022 · Ted Stenger

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