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Vivek Thakore

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Latest activity by Vivek Thakore
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    Vivek Thakore commented,

    1. Support
    2. ...
    3. Measuring success
    4. Defining and using SLA policies

    Does the Requester Wait Time Metric also calculate the time from the merged tickets? We had merged about 5 tickets into another high priority ticket and the requester wait time came out to be about...

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