Ilaria Vilardi

Total activity

28
Last activity

June 01, 2022 13:28
Member since

January 26, 2022 14:23
Following

0 users
Followed by

0 users
Votes

6
Subscriptions

9

Activity overview

Latest activity by Ilaria Vilardi

Ilaria Vilardi commented, June 01, 2022 13:28
+1 on this!
- View comment
- Ilaria Vilardi
- Created June 01, 2022 13:28
- 1 vote
Ilaria Vilardi commented, May 16, 2022 14:50
Erin O'Callaghan thank you for this. However, with this, I can see the percentage of tickets tagged "Blue" vs. "Other tags". Is there instead a way to see the tickets tagged "Blue" vs. the number o...
- View comment
- Ilaria Vilardi
- Created May 16, 2022 14:50
- 0 votes
Ilaria Vilardi commented, May 16, 2022 13:48
Hi! We mainly rely on tags for our queries, and I wanted to ask whether there's a way to report about the number of tickets containing a certain tag vs. the total number of tickets for that day or ...
- View comment
- Ilaria Vilardi
- Created May 16, 2022 13:48
- 0 votes
Ilaria Vilardi commented, March 10, 2022 13:01
Hello! Some of my colleagues with Admin role like me cannot see the NPS option when they go to the Reporting tab in Zendesk, while I can see it. How could we troubleshoot this? Thanks.
- View comment
- Ilaria Vilardi
- Created March 10, 2022 13:01
- 0 votes
Ilaria Vilardi commented, February 28, 2022 16:01
Saxon Clay it's the second thing: there is always one main_tag which will always have accompanying "supplemental" tags - tag_a, tag_b etc. So all 22 tickets contain the tag main_tag, and then some ...
- View comment
- Ilaria Vilardi
- Created February 28, 2022 16:01
- 0 votes
Ilaria Vilardi commented, February 28, 2022 13:25
Hi! I need some help.We have a bunch of tickets all containing the same tag (let's say main_tag). Of all these tickets, some contain a tag_A, others contain a tag_B, others contain a tag_C, and oth...
- View comment
- Ilaria Vilardi
- Created February 28, 2022 13:25
- 0 votes
Ilaria Vilardi commented, February 21, 2022 09:26
Hi! I have two questions: Our web widget is only enabled on our Help Center. So we didn't have to manually copy-paste the script in any of our web pages, we just used the "Add to Help Center" butt...
- View comment
- Ilaria Vilardi
- Edited February 21, 2022 09:27
- 0 votes
Ilaria Vilardi commented, February 07, 2022 07:47
Hi DJ Buenavista Jr., thank you for your reply! And regarding the custom fields of the web widget, I assume they will also be translated if we use the placeholders from the Dynamic Content?
- View comment
- Ilaria Vilardi
- Created February 07, 2022 07:47
- 0 votes
Ilaria Vilardi commented, February 04, 2022 09:12
Hi, is it also possible to have the Web Widget translated? Our Help Center is in different languages and we would like to embed the Web Widget there, but of course adapting its language to the lan...
- View comment
- Ilaria Vilardi
- Created February 04, 2022 09:12
- 0 votes
Ilaria Vilardi commented, February 03, 2022 10:55
Hello! Does this app allow deleting closed tickets too?
- View comment
- Ilaria Vilardi
- Created February 03, 2022 10:55
- 0 votes