Ilaria Vilardi
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Last activity
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Activity overview
Latest activity by Ilaria Vilardi-
Ilaria Vilardi created a post,
Completely deleting tags from Zendesk
AnsweredHello! I found this old topic about deleting tags, but it's been closed and I wanted to follow up after two years: is there any plan to implement a function to completely delete tags from the syste...
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Ilaria Vilardi commented,
+1 on this!
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Ilaria Vilardi commented,
Erin O'Callaghan thank you for this. However, with this, I can see the percentage of tickets tagged "Blue" vs. "Other tags". Is there instead a way to see the tickets tagged "Blue" vs. the number o...
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Ilaria Vilardi commented,
Hi! We mainly rely on tags for our queries, and I wanted to ask whether there's a way to report about the number of tickets containing a certain tag vs. the total number of tickets for that day or ...
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Ilaria Vilardi commented,
Hello! Some of my colleagues with Admin role like me cannot see the NPS option when they go to the Reporting tab in Zendesk, while I can see it. How could we troubleshoot this? Thanks.
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Ilaria Vilardi commented,
Saxon Clay it's the second thing: there is always one main_tag which will always have accompanying "supplemental" tags - tag_a, tag_b etc. So all 22 tickets contain the tag main_tag, and then some ...
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Ilaria Vilardi commented,
Hi! I need some help.We have a bunch of tickets all containing the same tag (let's say main_tag). Of all these tickets, some contain a tag_A, others contain a tag_B, others contain a tag_C, and oth...
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Ilaria Vilardi commented,
Hi! I have two questions: Our web widget is only enabled on our Help Center. So we didn't have to manually copy-paste the script in any of our web pages, we just used the "Add to Help Center" butt...
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Ilaria Vilardi commented,
Hi @..., thank you for your reply! And regarding the custom fields of the web widget, I assume they will also be translated if we use the placeholders from the Dynamic Content?
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Ilaria Vilardi commented,
Hi, is it also possible to have the Web Widget translated? Our Help Center is in different languages and we would like to embed the Web Widget there, but of course adapting its language to the lan...