Ilaria
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Total activity48
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Last activity
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Activity overview
Latest activity by Ilaria-
Ilaria commented,
Hi David Stalker, the suggestion to create a custom attribute was very useful, thank you! However I'm still having issues, because if I use the new attribute to filter the report, I get the error "...
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Ilaria commented,
I agree with Mike, it would have been useful for us (for brand purposes) to customize that message but looks like it's not possible... also, even if I use an article as a landing page for confirmat...
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Ilaria created a post,
Reporting Problem Tickets with Number of Incidents, based on a tag in the Problem Ticket
Hi, I'm struggling with a specific type of report I'd like to build with Explore.I created a report where I have a list of all of our Problem Tickets, and for each of them, the number of incidents ...
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Ilaria commented,
Hi all! I'm reviving this thread because I also was interested in changing the confirmation text from "Your request was successfully submitted" to a personalized copy, translated into different lan...
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Ilaria commented,
Gabriel Manlapig I don't know why I haven't figured this out before haha, Occam razor! Thank you very much! :)
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Ilaria created a post,
Change subtitle "Please choose a request type below"
Hi, as the title says, I'm working on the Guide page and I'd like to change the subtitle "Please choose a request type below", putting a different one by using the dynamic content so I have it tran...
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Ilaria commented,
Hi Zsa Trias, thanks! I realized that when I placed the time filter on the dashboard, I didn't set any time attribute to the filter (such as "Ticket created"). Problem solved!
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Ilaria commented,
jacqui.tildesley do you have any tip to fix this? I have the same issue unfortunately...
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Ilaria commented,
I have an issue: I created a report that shows, in a table, the number of incidents that were added to the different Problem Tickets, week by week. In the report I also specified that it has to onl...
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Ilaria commented,
Gaurav Parbat, I also wanted to follow up on this, like Olindo above me. Thanks!