[GS Systems] Alina Wu

Can we improve on the search attribute "Tags"?

1. Some tags available in tickets cannot be included in the search. Tested with custom field dropdown values, some works and some doesn't. Similar to tags that are manually added to tickets or added via Macros, some can be found and some cannot.
2. Allow searching of multiple tags (AND) condition, e.g. tickets containing both tag_a and tag_b.