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Noriko Gipp
Joined Feb 08, 2023
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Last activity Mar 17, 2024
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Latest activity by Noriko Gipp
Noriko Gipp created a post,
Post Feedback - Reporting and analytics (Explore)
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Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even though we set it on a 5 -point scale on Zendesk. so, we would like to request a feature to use a 5 point scale without using the survey monkey tool .
- There is no "neutral" option on CSAT rating. The satisfaction ratings are designed to be positive or negative. Rating “3 “ should be “Neutral”. We would like to request make option “ Neutral” when the rating is “3”.
Posted Mar 17, 2024 · Noriko Gipp
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