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Mike Kelsch

Joined May 16, 2022

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Last activity Jun 05, 2023

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Latest activity by Mike Kelsch

Mike Kelsch commented,

Community comment Discussion - Tips and best practices from the community

Related question:  Is there a way to simply create a reminder based on (static) X days since last updated date, to notify assignee? I didn't see a way to create this and don't want it to be a manual action to select remind or not. Thanks!

View comment · Posted Apr 26, 2023 · Mike Kelsch

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Mike Kelsch commented,

Community comment Feedback - Ticketing system (Support)

We often need to send PHI but agents are trained to do this via secure email. We MOST often need to just send screenshots which aren't sensitive and this issue makes things unbearable.

Ideally we'd have a way to do both. Choose to "attach" or to "email" the image so that we can determine the sensitivity of the content.

View comment · Posted Apr 20, 2023 · Mike Kelsch

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