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Alex
Joined Feb 13, 2022
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Last activity Mar 15, 2022
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Latest activity by Alex
Alex commented,
Community comment Feedback - Ticketing system (Support)
+1 to this. We use this type of feature all the time in the email software we are switching to Zendesk from. Sharing a draft is used for agent to agent collaboration, when training, and when management review or edits are needed before sending a sensitive ticket.
Drafting as an internal note as an alternative is very clunky
View comment · Posted Feb 13, 2022 · Alex
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