Recent searches
No recent searches

Customer Support (admin)
Joined Jun 15, 2023
·
Last activity Jan 22, 2024
Following
0
Followers
0
Total activity
8
Votes
0
Subscriptions
6
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Customer Support (admin)
Customer Support (admin) commented,
Hi There,
After I created a button to save user's selected order, the button showed as "Option not supported" in my iOS app. Do you know what's the reason for this?
View comment · Edited Dec 18, 2023 · Customer Support (admin)
0
Followers
0
Votes
0
Comments
Customer Support (admin) created a post,
I have found that some users have such issue, including new users and very early users, and all other users are normal.
I first integrated zendesk about 2 years ago, and the zendesk payload data structure created at that time was:
const payload = {
user_id: dbUser. user_id,
external_id: dbUser. user_id,
name: `xxx`,
email: dbUser. email,
jti: uuidv4(),
}
Among them, name/email/jti complies with zendesk doc rules. Until recently, after discovering this issue, I rechecked Zendesk doc, added the missing iat field, and retested, and found that the problem still exists.
After there was no effective solution, I found the email of the user in question from zendesk admin dashboard > people > bulk action > delete end users and deleted it, then used this email to test successfully create a ticket.
If an individual user has such a problem, I can do this, but it is very difficult when there is too much data.
The following is the zendesk jwt token payload info created by the two accounts respectively. After passing in the zendesk jwt token, one can create a ticket normally, and the other cannot. I checked the created payload and it looks like they have fields/values as per the docs
// Unusable token payload:
{
"user_id": "fdf531c9-a537-400a-9e3a-9f4c249bea33",
"external_id": "fdf531c9-a537-400a-9e3a-9f4c249bea33",
"name": "my name",
"email": "myemail@****.com",
"jti": "dea51c68-7f69-481a-8404-98b481aaacad",
"iat": 1686032439,
"version": 1,
"type": 2,
"epoch": 1686032439691,
"channel_id": "xxxx",
"exp": 1689920439
}
// Available token payload:
{
"user_id": "04133dd1-634a-436a-af8a-c196c54c2f50",
"external_id": "04133dd1-634a-436a-af8a-c196c54c2f50",
"name": "Other Name",
"email": "otheremail@****.com",
"jti": "47056eac-7156-43e6-b395-045d85a45f7e",
"iat": 1686032750,
"version": 1,
"type": 2,
"epoch": 1686032750863,
"channel_id": "xxxx",
"exp": 1689920750
}
Has anyone encountered this situation before? Can you give me any effective suggestion?
Thanks a lot
Posted Jun 15, 2023 · Customer Support (admin)
0
Followers
2
Votes
1
Comment