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Joubin Saedi's Avatar

Joubin Saedi

Joined Sep 23, 2022

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Last activity Sep 23, 2022

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Latest activity by Joubin Saedi

Joubin Saedi commented,

CommentBusiness rules

the checkbox logic should actually be swapped.

{% if ticket.ticket_field_ contains 0 %}
checkbox is unchecked
{% else %}
checkbox is checked
{% endif %}

should actually be

{% if ticket.ticket_field_ contains 1 %}
checkbox is checked
{% else %}
checkbox is unchecked (or null)
{% endif %}



Can someone give me an example of what the checkbox line will actually look like when you enter it into a the trigger section?

Screen Value: {{% if ticket.ticket_field_9508015623188 contains 1 %}}

Screen Value line, from above, does not work for getting if the checkbox was selected. 

View comment · Posted Sep 23, 2022 · Joubin Saedi

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