Jeff Guyette

1. Community
2. Feedback on Support
3. Delete Multiple Users, Bulk Actions

Sigh. While it's great that the Product team is finally addressing this, we'll have migrated away from Zendesk to another platform in mid-2020 and thus not be able to take advantage of this sort of...

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• Jeff Guyette
• Created November 21, 2019 17:45
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

After waiting for so many years for this feature, we too went with Avi's Carbon Copier app, as others now have, and it works perfectly. While it might be great to have this eventually be something ...

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• Jeff Guyette
• Created November 28, 2018 16:28
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Thanks, Kristin!  I appreciate the update and really look forward to additional updates from you regarding your teams progress on this as you resume your research into it. Many others within this t...

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• Jeff Guyette
• Created September 25, 2017 19:34
• 3 votes

1. Community
2. Feedback on Support
3. Delete Multiple Users, Bulk Actions

Sigh. This is, sadly, more of the same from Zendesk Dev. A completely reasonable feature--one that would benefit every admin across your client base--and nothing on it, no movement at all for over ...

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• Jeff Guyette
• Created September 18, 2017 23:11
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Agreed.  Pierre, I'd love to see what you've come up with. 

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• Jeff Guyette
• Created September 09, 2016 15:23
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Thanks Erin! At this point, any update from you on this long-sought-after feature is good news... and even better to know that your team is finally making some headway on identifying a method to mo...

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• Jeff Guyette
• Created February 17, 2016 22:59
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Sigh. Coming up on year SIX of this request, and still nothing.  Nada. Zip. Zilch. Hey ZD PM.... how about an update on this.  

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• Jeff Guyette
• Created October 09, 2015 21:37
• 2 votes

1. Community
2. Community Managers
3. Community Metrics - what are you tracking?

Hi Brenda, We don't make much use of the default reporting. Sure it provides a little bit of information about which articles were looked at, but we were interested in finding out a bit more, like...

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• Jeff Guyette
• Created August 13, 2015 20:10
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

I've given up on ever hearing further on this requested feature. Nearly 200 customers indicated they would like to see this. The feature and thread grows for nearly 5 years... and still nothing fu...

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• Jeff Guyette
• Created August 18, 2014 20:09
• 1 vote

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Any update on this guys? Like most everyone else, we've been waiting for quite a while on the ability to CC end-users by trigger. Our use case being essentially identical to that of the OP. Settin...

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• Jeff Guyette
• Created January 01, 2014 02:09
• 0 votes