Mei-E Loh
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Last activity
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Activity overview
Latest activity by Mei-E Loh-
Mei-E Loh created an article,
Can I update the requester in Agent Workspace?
Question Can I update the requester of a live chat or message in the Agent Workspace? How will that impact future tickets created by the updated requester? Answer We have made an update to the beh...
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Mei-E Loh commented,
Hi T Tonev, Unfortunately we dont have any plans at the moment to implement this for chat. We would however love to hear any concerns you may have in moving to our messaging offering. Cheers, Me...
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Mei-E Loh commented,
Hi Chet, We have released unified agent status for omnichannel routing. You can refer to this article for more details. Do note that you have to enable messaging in order to use this feature.
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Mei-E Loh commented,
Hi Eddie, Thank you for your feedback, unfortunately, dynamic content for chat triggers is not on the roadmap at the moment and likely will not be on the roadmap as we move to messaging. I will h...
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Mei-E Loh commented,
Hi Janaki, Thank you for providing your feedback! Unfortunately, this is not on the roadmap at the moment and we are unlikely to make further enhancements to chat. I will however pass this feedba...
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Mei-E Loh commented,
Hi Manisha, If i understand correctly, you want to give your customers the ability to end a chat through the sdk? If so, the SDK adds Zendesk Messaging capability rather than a live chat. So the ...
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Mei-E Loh created an article,
Using the via condition in triggers and automations with Chat/Messaging transcripts
We have introduced a new option in the update via condition in triggers and automations, Chat transcript. This condition allows you to identify when a ticket is updated by a chat or messaging tra...
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Mei-E Loh commented,
Hello Milton, Sorry for the late response, we will be moving to testing phase soon, so i would say definitely expect it this quarter. I will let you know again once we roll to production Cheers,...
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Mei-E Loh commented,
Hi CJ, You can use the custom_role_id field which is editable on api and assign the agent that role through the api Cheer, Mei-E
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Mei-E Loh commented,
Hi Sharra, Thank you for your feedback! This is not on the roadmap at the moment but we will keep it in mind for future prioritisation. Just a note that chat/messaging transcripts and tickets on ...