Mei-E Loh

1. Community
2. Feedback - Chat and Messaging (Chat)
3. It's 2023 - is there going to be a change to the dropped chat logic?

Hi T Tonev,  Unfortunately we dont have any plans at the moment to implement this for chat.  We would however love to hear any concerns you may have in moving to our messaging offering.  Cheers, Me...

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• Mei-E Loh
• Created January 13, 2023 06:16
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Management Ability to Switch status in chat

Hi Chet,  We have released unified agent status for omnichannel routing. You can refer to this article for more details.  Do note that you have to enable messaging in order to use this feature. 

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• Mei-E Loh
• Created January 13, 2023 06:14
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Dynamic content can be used in chat triggers.

Hi Eddie,  Thank you for your feedback, unfortunately, dynamic content for chat triggers is not on the roadmap at the moment and likely will not be on the roadmap as we move to messaging.  I will h...

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• Mei-E Loh
• Created November 23, 2022 09:57
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Keyboard shortcuts

Hi Janaki,  Thank you for providing your feedback!  Unfortunately, this is not on the roadmap at the moment and we are unlikely to make further enhancements to chat. I will however pass this feedba...

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• Mei-E Loh
• Created November 23, 2022 03:50
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Android - Toolbar back button event of Zendesk Messaging Activity

Hi Manisha,  If i understand correctly, you want to give your customers the ability to end a chat through the sdk? If so, the SDK adds Zendesk Messaging capability rather than a live chat.  So the ...

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• Mei-E Loh
• Created November 23, 2022 03:30
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging inactivity

Hello Milton,    Sorry for the late response, we will be moving to testing phase soon, so i would say definitely expect it this quarter. I will let you know again once we roll to production Cheers,...

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• Mei-E Loh
• Created November 03, 2022 02:34
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Please Fix the Workflow for Turning on Chat for Agents

Hi CJ,  You can use the custom_role_id field which is editable on api and assign the agent that role through the api    Cheer, Mei-E

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• Mei-E Loh
• Created October 21, 2022 02:05
• -1 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Localized Time Zones for Chat Ticket Creation

Hi Sharra,  Thank you for your feedback! This is not on the roadmap at the moment but we will keep it in mind for future prioritisation.  Just a note that chat/messaging transcripts and tickets on ...

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• Mei-E Loh
• Created October 20, 2022 06:26
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. How can we get Live Chat with Messaging enabled to auto launch the widget

Hi Craig,  Thank you for writing in!  You can use the web widget api to define when you want the widget to launch.  Regarding pro active messaging, that is on the roadmap to be launched in H1 of 20...

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• Mei-E Loh
• Created October 20, 2022 05:38
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Enable messaging triggers to pick up emojis

Hi Clayful,  Thank you for your feedback! This is not on our roadmap at the moment but i will take note of it on the relevant team for future consideration. Cheers, Mei-E 

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• Mei-E Loh
• Created October 19, 2022 11:37
• 0 votes