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Clik Rogan
Joined Jan 31, 2022
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Last activity Jan 29, 2025
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Latest activity by Clik Rogan
Clik Rogan commented,
+1 I've been working with multiple Zendesk customers who support multiple brands and we'd like to see the ability to update the main colour of the survey (which is blue at this stage). It would be good to be able to set the following highlighted elements to the Brand's colour at the very least. Otherwise the ability to fully customise the look and feel of the survey entirely.
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View comment · Posted Jan 29, 2025 · Clik Rogan
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Clik Rogan commented,
Will we ever see the ability to report on each customers selection journey from initiated to resolved/unresolved? Or the ability to understand what the first Option Selected was? Right now if we filter by journey_started
it gives us zip zero donut in terms of First Answer Offered (if presenting an answer on the onset of the journey) or First Option Selected - There's really not much to work with. I find this dataset a bit of a miss compared to others. There could have been much more available to customers of Zendesk when it comes to reporting on the efficacy of the Bots.
I also think we need to be able to report on the free text that customers might be typing into the bot. Without this, can we really understand if the bot is presenting the best Answer to the customer? I think not.
If anyone has a way of doing this today, I'd love to know!
View comment · Posted May 21, 2024 · Clik Rogan
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Clik Rogan commented,
Any news on when this will be officially released?
View comment · Posted Oct 11, 2023 · Clik Rogan
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Clik Rogan commented,
Do we have any insight on what OOTB integrations this will impact? Specifically Salesforce OOTB integration?
View comment · Posted May 26, 2023 · Clik Rogan
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