Brian Rosenkrantz
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Total activity19
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Last activity
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Votes4
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Activity overview
Latest activity by Brian Rosenkrantz-
Brian Rosenkrantz commented,
Does anyone know if it's possible to disable Zendesk form automatically creating links to the help center, just because you add a # in front of some random numbers?
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Brian Rosenkrantz commented,
Vote+1 I have an issue where the automated link created by #xxxxx uses the wrong brand url, so I would very much also like to be able to disable it!
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Brian Rosenkrantz commented,
When creating a ticket via the mobile app, you can change properties like status, requester, form 6& brand on the ticket. But you need to press "See all" first. When I create a ticket via the App, ...
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Brian Rosenkrantz commented,
My customer gets their tickets from End-users via the Help Center, and the CC field is visible for the End-users to add email adresses. But it is not possible for the End-users to edit the CC-field...
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Brian Rosenkrantz commented,
Thx for your reply Pedro Rodrigues That was the same alternative I could think of, but in an environment with multiple brands and multiple notification-triggers per brand, the administration will b...
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Brian Rosenkrantz created a post,
Placeholder or something similar to get the subdomain?
Hi!I have an instance with multiple brands and Help Centers.I also have Agents(ex Academy) that sometimes use Zendesk as an End-user(contacting IT) and therefore need to be sent to the Help Center ...
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Brian Rosenkrantz commented,
I'm currently making a form where users can request new users and I need to ask what organisation the new user should be related to... It would be nice if this lookup field could be published to an...
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Brian Rosenkrantz commented,
On some instances I have the "Organization" menu in Support, but on others I don't. Does anyone know why this happen?? Update: Just found the setting "Enable Organization List" under "Agent Interfa...