Brian Rosenkrantz
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Total activity18
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Last activity
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Activity overview
Latest activity by Brian Rosenkrantz-
Brian Rosenkrantz commented,
My customer gets their tickets from End-users via the Help Center, and the CC field is visible for the End-users to add email adresses. But it is not possible for the End-users to edit the CC-field...
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Brian Rosenkrantz commented,
Thx for your reply Pedro Rodrigues That was the same alternative I could think of, but in an environment with multiple brands and multiple notification-triggers per brand, the administration will b...
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Brian Rosenkrantz created a post,
Placeholder or something similar to get the subdomain?
Hi!I have an instance with multiple brands and Help Centers.I also have Agents(ex Academy) that sometimes use Zendesk as an End-user(contacting IT) and therefore need to be sent to the Help Center ...
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Brian Rosenkrantz created a post,
Default "Brand" filter on Guide Article Verification
Hi, I have an instance with multiple brands and help centers. One of the default settings for each brand is to delete the Article Verification rule.Sadly, I forgot to remove the rule on a single Br...
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Brian Rosenkrantz commented,
I'm currently making a form where users can request new users and I need to ask what organisation the new user should be related to... It would be nice if this lookup field could be published to an...
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Brian Rosenkrantz commented,
On some instances I have the "Organization" menu in Support, but on others I don't. Does anyone know why this happen?? Update: Just found the setting "Enable Organization List" under "Agent Interfa...