Benny Samuel
-
Total activity42
-
Last activity
-
Member since
-
Following0 users
-
Followed by4 users
-
Votes7
-
Subscriptions17
Activity overview
Latest activity by Benny Samuel-
Benny Samuel commented,
I am trying to add a colleague with a company email address and am also getting the "Email is already in use" error. No one by her name or email address appears in our Zendesk system, so not sure w...
-
Benny Samuel commented,
Pedro Rodrigues That's an excellent idea, but, just to confirm: will this rule still count solves that came by way of merges? If I as an agent merged 3 tickets into 1, do I get credit for 3 tickets...
-
Benny Samuel commented,
Thank you Charles Gresula ! That's exactly what I was confused about, and now things work. I guess while I was setting up the trigger, I considered myself to be the "current" user AND of course the...
-
Benny Samuel commented,
Who do I contact for Slack/Zendesk help? I followed some of the other Community guidelines for how to set up email triggers when a Slack is responded to, but those triggers are not working. I follo...
-
Benny Samuel commented,
Toby Sterrett it doesn't seem to be working for me, and I did use my personal email address. When I as the agent slack the channel with a question, an email IS generated that someone has replied ...
-
Benny Samuel commented,
I feel like this article is not accurate, and that Erin O'Callaghan is leading us to more true numbers. The article says we should be using the "Tickets" dataset. Correct me if I'm wrong please, bu...
-
Benny Samuel created a post,
Need to know how many emails were resolved by agents without closed status
Hi Zendesk Community, This has been a frustrating one. I've been tracking agent activity in how many tickets an agent has solved. But I have been using the "Solved Tickets" attribute in the Support...
-
Benny Samuel commented,
Dane Thank you for your response. I hope Zendesk knows how ridiculous this metric is, and how useless it is, and how aggravating it is to us clients, as well as our customers. First of all, if you...
-
Benny Samuel commented,
Hello, why is our average wait time announcement always 8 minutes max? We have had a very busy year thus far and there are days where we're hitting 25+minutes in wait time. This is VERY irritating ...
-
Benny Samuel commented,
I'm posting this for everyone's education as far as the "abandoned in voicemail" metric goes. It seems that, according to a Zendesk chat agent, that if a caller hangs up while listening to your voi...