Benny Samuel
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Total activity43
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Last activity
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Member since
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Followed by3 users
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Recent activity by Benny Samuel-
I am trying to add a colleague with a company email address and am also getting the "Email is already in use" error. No one by her name or email address appears in our Zendesk system, so not sure w...
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Pedro Rodrigues That's an excellent idea, but, just to confirm: will this rule still count solves that came by way of merges? If I as an agent merged 3 tickets into 1, do I get credit for 3 tickets...
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Agree with Amie Brennan, we have way too many agents and we separate them by group. Not having metrics reflected when filtering for one particular group is meaningless. Hope this is just an oversig...
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Thank you Charles Gresula ! That's exactly what I was confused about, and now things work. I guess while I was setting up the trigger, I considered myself to be the "current" user AND of course the...
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Who do I contact for Slack/Zendesk help? I followed some of the other Community guidelines for how to set up email triggers when a Slack is responded to, but those triggers are not working. I follo...
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Toby Sterrett it doesn't seem to be working for me, and I did use my personal email address. When I as the agent slack the channel with a question, an email IS generated that someone has replied ...
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I feel like this article is not accurate, and that Erin O'Callaghan is leading us to more true numbers. The article says we should be using the "Tickets" dataset. Correct me if I'm wrong please, bu...
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Dane Thank you for your response. I hope Zendesk knows how ridiculous this metric is, and how useless it is, and how aggravating it is to us clients, as well as our customers. First of all, if you...
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Hello, why is our average wait time announcement always 8 minutes max? We have had a very busy year thus far and there are days where we're hitting 25+minutes in wait time. This is VERY irritating ...
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I'm posting this for everyone's education as far as the "abandoned in voicemail" metric goes. It seems that, according to a Zendesk chat agent, that if a caller hangs up while listening to your voi...