Benny Samuel

1. Community
2. Feedback - Voice (Talk)

In the event that a phone call ends prematurely, we need to know whether the customer hung up or disconnected themselves by accident, or if the agent hung up on them or disconnected themselves by a...

• Benny Samuel
• Created January 27, 2022 21:21
• 18 followers
• 13 comments
• 12 votes

1. Community
2. Zendesk Suite Q&A

Hi Zendesk Community, This has been a frustrating one. I've been tracking agent activity in how many tickets an agent has solved. But I have been using the "Solved Tickets" attribute in the Support...

• Benny Samuel
• Edited February 14, 2022 15:23
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Feedback - Voice (Talk)

We're in an extremely busy season at our company, exacerbated by external factors such as freight/supply chain issues, etc.   For that reason we are seeing an extremely high number of calls in our ...

• Benny Samuel
• Created January 31, 2022 15:06
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)

2 product requests for Explore terminology and tabs are confusing. For example, in the Support dataset, “Tickets created” in the Agent Update tab, but “Created Tickets” in the Tickets tab… both h...

• Benny Samuel
• Created January 24, 2022 15:53
• 2 followers
• 0 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi everyone,  We're looking to survey our Talk customers after their phone call is done. We want to be able to send an SMS survey text message to the customer, but we do NOT want to send a URL surv...

• Benny Samuel
• Created January 20, 2022 16:52
• 12 followers
• 5 comments
• 0 votes