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Yasmin De Souza (she/ela)

Zendesk Employee
  • Total activity
    16
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Activity overview

Latest activity by Yasmin De Souza (she/ela)
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    Yasmin De Souza (she/ela) commented,

    Hey team. G-day! A customer would like to have the percentage % of tickets with SLA breached from each assignee (their analysts) on the team to measure individual performance and quality in ...

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    Yasmin De Souza (she/ela) commented,

    Hello team: QQ: is there any  possibility to use a Zendesk SDK that allows customer to get a theme quickly on Guide, both to put in the APP and to use on the web? Tks in advance  

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    Yasmin De Souza (she/ela) commented,

    Hi team. Hope you are good!  Hello team. My client wanted to include one more question within the current native search, something like: Has your request been answered? YesNo Is there any placehold...