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Yasmin De Souza (she/ela)

Zendesk Employee
  • Total activity
    16
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Activity overview

Latest activity by Yasmin De Souza (she/ela)
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    Yasmin De Souza (she/ela) commented,

    1. Explore
    2. ...
    3. Explore recipes
    4. Explore recipes reference

    Hey team. G-day! A customer would like to have the percentage % of tickets with SLA breached from each assignee (their analysts) on the team to measure individual performance and quality in ...

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    • Yasmin De Souza (she/ela)
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    • 1 vote
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    Yasmin De Souza (she/ela) commented,

    1. Support
    2. ...
    3. API e SDK
    4. O que devo levar em consideração ao usar o SDK do Zendesk?

    Hello team: QQ: is there any  possibility to use a Zendesk SDK that allows customer to get a theme quickly on Guide, both to put in the APP and to use on the web? Tks in advance  

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    Yasmin De Souza (she/ela) commented,

    1. Support
    2. ...
    3. Measuring success
    4. Customizing your customer satisfaction survey

    Hi team. Hope you are good!  Hello team. My client wanted to include one more question within the current native search, something like: Has your request been answered? YesNo Is there any placehold...

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