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Pinky Penolio's Avatar

Pinky Penolio

Joined Feb 16, 2023

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Last activity Feb 17, 2023

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Latest activity by Pinky Penolio

Pinky Penolio commented,

CommentViewing and using dashboards

Hello!

I would like to know if my assumption is correct.

When I open the Live data (including chat) dashboard, I see that there is Zero online agent under the Chat section. And all agents are online under the Support section.

My assumption is that Agent Workspace makes online agents visible on Support section. But when an agent is serving chat, the agent will show up in "Agents online" on Chat. And when there is an ongoing call, the agent will show up in "Agents online" on Talk. Is this correct?

Thanks in advance,

Pinky

View comment · Posted Feb 17, 2023 · Pinky Penolio

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