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Joel Loke's Avatar

Joel Loke

Joined Jan 27, 2022

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Last activity Apr 30, 2024

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Latest activity by Joel Loke

Joel Loke commented,

Community comment Feedback - Admin Center

+1 here. Ideally, delegating access to specific Answer flows would allow the correct level of access to enable team managers & leads. Especially without a built-in backup/rollback solution in place, giving access to all settings of all bots in addition to all Answer flows is very risky. This means additional manual work must be done by far fewer people, which means we're very limited in the quality, scope, & speed of solutions we can deliver.

View comment · Posted Sep 27, 2023 · Joel Loke

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Joel Loke commented,

CommentHow to troubleshoot issues with live chat

Hey folks! Checking in on this functionality. We average over 7,000 visitors, the approach to "...simply wait until there are no active visitors to see the Simulate Visitor button again" isn't viable. Chatting in production is possible, but it's not ideal from a cost standpoint to use agent time for testing. It'd be ideal for the Simulate Visitor button to always available to allow for an enterprise-grade experience. I'm sure there are backend limitations that'd need to be overcome & hope the dev teams can do so.

View comment · Posted Mar 17, 2022 · Joel Loke

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