Recent searches
No recent searches

Maeghan Shives-Sams
Joined Jul 25, 2022
·
Last activity Jul 25, 2022
Following
0
Followers
0
Total activity
5
Vote
1
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Maeghan Shives-Sams
Maeghan Shives-Sams commented,
Hello,
In regards to "Note: Of the 14 communication fields are available, only one of them, the Days Since Last Communication field, provides an option to view everyone’s communication activity. The other 13 track only your own communication activity."
How can I view these fields for each of my agent's contacts?
- Days Awaiting My (Agent's) Response
- My (Agent's) Last Outgoing Email
- Views of My (Agent's) Last Email
- My (Agent's) Last incoming Text
View comment · Posted Jul 25, 2022 · Maeghan Shives-Sams
0
Followers
1
Vote
0
Comments
Maeghan Shives-Sams commented,
Hi, wondering where I can find the following reporting or data:
- How fast an email or text is responded to by an agent when a contact reaches out to the agent
- Where can I find this efficiency activity by agent and by week or by month?
- How many contacts are actively engaged with my agents via email and text, by day, week, or month?
Thanks!
View comment · Posted Jul 25, 2022 · Maeghan Shives-Sams
0
Followers
1
Vote
0
Comments