Leonard Chadwick

Tried the bot, but couldn't find an answer to a recent issue with Linked Ticket.

My agents using Linked Ticket select “other" for Assignee, and will select the appropriate group from the Assignee Group dropdown, but no Assignee Name dropdown appears. It will appear for admins, but not agents. This is a relatively new issue as this wasn't happening (agents were able to assign to another team member - usually an admin - from within the Create Linked Ticket app sidebar) two weeks ago. Now they must create the ticket and assign the group, but can only assign to a team member after it's already created from outside of the app. No access changes have been made. Has the app been updated to remove this access to assign from Agents? If so is there any way I (as an admin) can reinstate this access?

Thanks!