Rolf Hayes
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Total activity35
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Last activity
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Activity overview
Latest activity by Rolf Hayes-
Rolf Hayes commented,
Seems funny that Zendesk who promote and claim they assist with customer service of loads of companies, seem to not listen to requests of their own customers. Similarly to this article, the Custom...
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Rolf Hayes commented,
Upvoted this. Definitely have more than one need for text to multi-line change.
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Rolf Hayes commented,
I checked out this post as I'm also looking for a way of updating or changing the due date in ZD. However we don't use JIRA and really need to find a way of updating it natively or with a simple a...
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Rolf Hayes commented,
Thanks All I had a different trigger with different email body for new created tickets and yes I was trying this on an existing ticket. What I have found out since is that this trigger seemed to r...
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Rolf Hayes created a post,
Out of office trigger
AnsweredI needed to create a trigger to reply to any customers emailed update to tickets to notify that that all agents were away on a company event. I set up a basic trigger as below, thinking it would d...
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Rolf Hayes commented,
We are also getting a similar issue where we get an automated reply from a particular customer every time we send them a message. This creates a new ticket in zendesk every time. We need a way of ...
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Rolf Hayes commented,
Serge Found the same as you. We have a number of custom date fields that we use and it is very limiting that there isn't the same trigger functions for due date available for custom date fields. ...
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Rolf Hayes commented,
We also have a similar problem where by a ticket is put on hold along with a custom date field that we enter. I need a trigger that will take the ticket out of hold the day after the custom field ...
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Rolf Hayes commented,
would help us too. Often getting one customer emailing us about multiple properties and we then need to manually create a second ticket to keep each individual property tracked and reported on for...
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Rolf Hayes commented,
Hello, yes would be very useful for us to. Having 230 organisations and counting in our system but yet we can't see what organisation a ticket falls under in the search view is somewhat limiting. ...