Rolf Hayes

1. Support
2. ...
3. Workflows
4. Trigger conditions and actions reference

Thanks Tommy. I've just realised I'm mixed up.  I'm meaning automations.  My bad.  The below is what I'm getting.  

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• Rolf Hayes
• Created September 28, 2022 09:51
• 0 votes

1. Support
2. ...
3. Workflows
4. Trigger conditions and actions reference

I have a trigger that has a condition for "Tags: Contains none of the following" and I have several tags in this field to stop the trigger from running if they are on the ticket in Support.  Howeve...

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• Rolf Hayes
• Created September 28, 2022 07:31
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Customer reply arrives marked as "private note"

Thanks Brett. Yes, I'm in touch with one of your Customer Care team, many thanks.  I may be wrong that it is outdated, it was just that the menu options when clicking on my profile pictures weren't...

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• Rolf Hayes
• Created August 15, 2022 15:18
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Desperately trying to get help!!

Thanks Dave.  Could you let me know what I can expect next?

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• Rolf Hayes
• Created August 12, 2022 07:17
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Desperately trying to get help!!

Hello עירית מצוות bizi Did you get your answer and help needed.  I to am frustrated that there seems to be no way to speak to someone at Zendesk for help.  I understand that Zendesk offer a service...

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• Rolf Hayes
• Created August 11, 2022 15:19
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. "Get Help" Not opening support chat to Zendesk team

Mine too is doing this.  I've tried clearing cashe and also tried in Edge as well as Chrome.

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• Rolf Hayes
• Created August 11, 2022 15:19
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Customer reply arrives marked as "private note"

Hello Brett. Thanks for your advice and directing me to "Contacting-Zendesk-Customer-Support".  Unfortunately the videos and detail there seem to be out of date and it took some further hunting to ...

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• Rolf Hayes
• Created August 11, 2022 15:14
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Customer reply arrives marked as "private note"

We are experiencing this issue where it seems that all replies from a CC'd end user are being marked as private notes, despite having "Make email comments from CCed end users public" checked.  Is t...

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• Rolf Hayes
• Created August 08, 2022 11:06
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Any suggestions to update due date automatically

Thanks Dane Correct we aren't using JIRA.  We use Zendesk only with incident tickets.  Is this the reason we can't see/change the due date?  If they were tasks then that would be different I assume?

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• Rolf Hayes
• Created July 25, 2022 10:50
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Any suggestions to update due date automatically

Hello Dane To describe our case further, the Due Date field is the only one that can have an automation that will run # hours after the date.  Our custom date fields don't have this feature enabled...

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• Rolf Hayes
• Created July 12, 2022 13:02
• 0 votes