Rolf Hayes
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Total activity66
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Last activity
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Member since
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Votes8
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Activity overview
Latest activity by Rolf Hayes-
Rolf Hayes commented,
Just thinking is there a way of having the webhook add the CC's back in. I tried it earlier but couldn't work out a way of getting it correctly formatted in the trigger to prevent an error.
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Rolf Hayes commented,
Rachel Briggs did you get any further on removing just followers and not CC's I've tested this today and likewise it only removes followers if collaborators is included but then it removes CC's too.
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Rolf Hayes commented,
Hello Zendesk, this is a big missing element widely across the triggers and automations. We have a number of custom date fields for various reasons and need to perform triggers when at ticket IS N...
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Rolf Hayes commented,
Hello Dave Dyson This app would be really useful for us too but I can't see how this works on the Support Team plan. Please help me enable this app for our subscription as you mention above.
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Rolf Hayes commented,
Ronit Gieske unfortunatly I have also had the feeling that Zendesk aren't listening to upvoting and comments on here and other topics. As have many others and some topics, years after having been ...
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Rolf Hayes commented,
I have been trying the same through an automation, however the automation has triggered twice despite having one of the tickets specified not to have, see below ticket events and automation conditi...
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Rolf Hayes commented,
Next question I'd like to see if there is a way of bulk updating customers organisations. We have over 700 customers not assigned to an organisation and whilst I set up domains if the customer is ...
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Rolf Hayes commented,
Hello Gabriel Thank you for your help on this. I was struggling to make this work until I noticed that despite it being spelt Organisations on our system... The search must be spelt organizatio...
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Rolf Hayes commented,
Hello All I want to find any customers that aren't assigned or linked to an organisation. Is this possible on this page or does anyone have any ideas how I should do this? Look forward to any help.
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Rolf Hayes commented,
Brittany Mandel, this is a pain for us too. It seems that the lack of this feature along with a number of other similarly basic needs was missed in the development of Zendesk and despite a number ...