Rolf Hayes
-
Total activity70
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes8
-
Subscriptions24
Comments
Recent activity by Rolf Hayes-
Just noticed this myself that macros won't populate a custom text field. Yet again Zendesk seem to have done half the job on macros and leaving it hampered by what should be a small bit of dev wor...
-
Hello. I know this is an old thread but does anyone have any more information on this or is there a way of increasing the number of days until archive? I'd like to change this to at least 240 day...
-
Just thinking is there a way of having the webhook add the CC's back in. I tried it earlier but couldn't work out a way of getting it correctly formatted in the trigger to prevent an error.
-
Rachel Briggs did you get any further on removing just followers and not CC's I've tested this today and likewise it only removes followers if collaborators is included but then it removes CC's too.
-
Hello Zendesk, this is a big missing element widely across the triggers and automations. We have a number of custom date fields for various reasons and need to perform triggers when at ticket IS N...
-
Hello Dave Dyson This app would be really useful for us too but I can't see how this works on the Support Team plan. Please help me enable this app for our subscription as you mention above.
-
Ronit Gieske unfortunatly I have also had the feeling that Zendesk aren't listening to upvoting and comments on here and other topics. As have many others and some topics, years after having been ...
-
I have been trying the same through an automation, however the automation has triggered twice despite having one of the tickets specified not to have, see below ticket events and automation conditi...
-
Next question I'd like to see if there is a way of bulk updating customers organisations. We have over 700 customers not assigned to an organisation and whilst I set up domains if the customer is ...
-
Hello Gabriel Thank you for your help on this. I was struggling to make this work until I noticed that despite it being spelt Organisations on our system... The search must be spelt organizatio...