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Ash Turner

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Latest activity by Ash Turner
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    Ash Turner commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Notification Sound for Tickets

    Hi Everyone! It sounds like the Zendesk Product Team has this on their roadmap for 2022. Source from a duplicate Community Post on this topic that is more recent, and I have shared this feedback up...

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    • Ash Turner
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    Ash Turner commented,

    1. Agent guide
    2. Ticket basics
    3. Working with tickets

    At the very bottom of this article, the posting makes reference to "If you are in Guided mode and your administrator has configured your role, you might also be required to enter a reason for skipp...

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