Atef Eskandar

Hello team, can I know why instagram stories link or pictures not attached in the ticket while the customer asking us on instagram direct message, it wasting our time to go to our instagram page to figure out which story the customer has inquiry about it then coming back to support in zendesk to replay to the customer, can you check if this issue can be resolved by doing anything or troubleshooting from our side? or this issue and this adds usually not added or attached in! 

Kindly we need urgent solution for that case, and we escalated with the product team and there is no solution from their side and advise us to post here.