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Lloyd Adam Naidoo's Avatar

Lloyd Adam Naidoo

Joined Oct 22, 2024

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Last activity Oct 22, 2024

Digital Product Specialist at an Insurance Company, proud Zendesk user. :-)

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Lloyd Adam Naidoo commented,

CommentAI agent basics

I've got 574 articles in our Help Centre, that most likely need tagging/untagging. It appears similar words/phrases potentially provide varying AI summaries in our third-party chatbot (we're using Ultimate). 

 

If for example, I happen to untag everything and just use minimal tags on a few specific articles, could that improve the context that the bot searches for, in it's summarised AI generated content?

 

Any advice would be much appreciated! Thanks :-)

View comment · Posted Oct 22, 2024 · Lloyd Adam Naidoo

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