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Lloyd Adam Naidoo
Joined Oct 22, 2024
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Last activity Oct 22, 2024
Digital Product Specialist at an Insurance Company, proud Zendesk user. :-)
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Latest activity by Lloyd Adam Naidoo
Lloyd Adam Naidoo commented,
I've got 574 articles in our Help Centre, that most likely need tagging/untagging. It appears similar words/phrases potentially provide varying AI summaries in our third-party chatbot (we're using Ultimate).
If for example, I happen to untag everything and just use minimal tags on a few specific articles, could that improve the context that the bot searches for, in it's summarised AI generated content?
Any advice would be much appreciated! Thanks :-)
View comment · Posted Oct 22, 2024 · Lloyd Adam Naidoo
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