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Jarrad Richards

Evolution Marketing Technical Consultant (Zendesk Partner) Zendesk Support Certified Contingent Worker for Zendesk

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Latest activity by Jarrad Richards
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    Jarrad Richards commented,

    CJ Johnson messaging allows for 'Remember History' or 'Forget History' to be selected within the  web widget channel configuration page, for unauthenticated customers.  If you select the messaging ...

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    Jarrad Richards commented,

    Josh Padnick just looking at the screenshots on this market place application, it seems to log the agents, status and time spent - https://www.zendesk.com/marketplace/apps/support/35111/time-tracki...

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    Jarrad Richards commented,

    Josh Padnick What plan are you on and how many agents? I'm also curious to know what group and/or role settings you have setup for Tier 1 and Tier 2 etc? Do they have the ability to create their ow...

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    Jarrad Richards commented,

    Hi Steven, Views don't show archived tickets. Zendesk automatically archives tickets 120 days after they are marked as closed. Without digging into too much more detail, what you are trying to achi...