Jarrad

1. Messaging
2. ...
3. Zendesk messaging
4. Planning agent staffing for messaging

CJ Johnson messaging allows for 'Remember History' or 'Forget History' to be selected within the  web widget channel configuration page, for unauthenticated customers.  If you select the messaging ...

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• Jarrad
• Edited April 13, 2022 00:00
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Tracking the original agent

Josh Padnick just looking at the screenshots on this market place application, it seems to log the agents, status and time spent - https://www.zendesk.com/marketplace/apps/support/35111/time-tracki...

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• Jarrad
• Created April 11, 2022 00:53
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Tracking the original agent

Josh Padnick What plan are you on and how many agents? I'm also curious to know what group and/or role settings you have setup for Tier 1 and Tier 2 etc? Do they have the ability to create their ow...

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• Jarrad
• Edited April 11, 2022 00:39
• 0 votes

1. Support
2. ...
3. Ticket management
4. About ticket archiving

Hi Steven, Views don't show archived tickets. Zendesk automatically archives tickets 120 days after they are marked as closed. Without digging into too much more detail, what you are trying to achi...

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• Jarrad
• Edited April 07, 2022 22:28
• -1 votes