Richard Pixel
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Total activity30
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Last activity
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Activity overview
Latest activity by Richard Pixel-
Richard Pixel created a post,
Organization of views
I would really appreciate a function similar to the "Triggers" section, where you could group the views into categories. Currently, we have around 50 views, and doing any administration is very tim...
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Richard Pixel commented,
Hello, is the auto-detected language of the end-user stored in a ticket field I would be able to refer to in my automation / triggers? I have only found the option to create my own language detecti...
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Richard Pixel created a post,
Trigger option to add attachment in auto replies (email user)
Hey all, I would like to have an option to add an attachment to the "email user" trigger action so that I wouldn´t use a URL for people to download a form I would like to offer then in the first in...
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Richard Pixel commented,
https://chrome.google.com/webstore/detail/zest-the-zendesk-colour-c/kohidmaedanhmmhkhkbeaonheneldfbiThis is a good workaround, works 99% of the time
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Richard Pixel commented,
It is very disappointing to see, that this functionality not only hasn´t been natively within Zendesk, but to see how many people are requesting it, and no change is being made.
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Richard Pixel commented,
Hello I´m joining this thread as we are having the same issue (as described in the original topic). I believe you would be able to add a checkbox with few items to each SLA setting. They could incl...
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Richard Pixel commented,
I was looking for the same exact thing. Freshdesk has this integrated. Would love to see such an option in the admin section.
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Richard Pixel commented,
Hello Chandra, thank you for this. I will be able to use at least some of the old automation I had setup thanks to this. Sadly however, this doesn´t fix the issue globally, as we have several games...
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Richard Pixel commented,
We have the same issue as Lester, but we have revenue fields populated, and calculate the priority via these fields in our current helpdesk, this was a pretty big blow when setting up Zendesk :(
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Richard Pixel commented,
Hello Chandra! Thank you for reaching out. Well when I access the Revenue ticket field in the Trigger section - I can see only this Comming from Freshdesk I was accustomed to the option to include ...