Rebeca Hernandez
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Total activity95
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes20
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Subscriptions33
Activity overview
Latest activity by Rebeca Hernandez-
Rebeca Hernandez created a post,
Request to have Unlisted articles in the Help Center
It would be very helpful to have the option to publish articles as unlisted. We constantly send emails with links to articles to users, but we don't necessarily want all users to see this article i...
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Rebeca Hernandez created a post,
Content cues best practices
Hi community! I would like to hear about how you use content cues on your end? do you have any best practices or tips to share? After you have checked your cues, how does the process look for you? ...
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Rebeca Hernandez created a post,
See ticket count per Help Center section
AnsweredHello community! I wonder if there's a way to see a report on how many tickets are submitted by users depending on the category/section/article in the Help Center. Any tips? TIA
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Rebeca Hernandez commented,
When adding bot answers to a proactive message, can I only do it if the answer is live on the bot? We want to set a proactive message on our corporate website and show some options that we don't wa...
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Rebeca Hernandez commented,
Katarzyna Karpinska found this post now and wondering if this is in the works now. It would be extremely helpful now that I need to update many articles and possibly archive some more. Not knowing ...
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Rebeca Hernandez created a post,
How to handle big changes in your Help Center content.
Hello Community. Soon we are going to be making big changes to our platform and the way some processes work, which will also affect the content we have on the Help Center. I was wondering in some...
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Rebeca Hernandez commented,
Thanks, Ifra Saqlain I will look into this option.
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Rebeca Hernandez created a post,
Internal Help Center
Hello!, We are starting to create internal articles for agents to use as guides. In some cases, we would like to have video guides as it is easier to explain certain processes. The problem I'm havi...
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Rebeca Hernandez created a post,
Create dynamic content in bulk
AnsweredHi! I need to create dynamic content for all the forms in the help center but it is too time-consuming. I was wondering if you have found ways to create all the dynamic content in an efficient and ...
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Rebeca Hernandez created a post,
Handling translations
AnsweredHello Community, I wanted to ask you how you handle your Help Center translations if you have them. Currently, we are using a tool to pull, translate and push content back to Zendesk, but lately, i...