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Rebeca Hernandez

  • Total activity
    77
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Activity overview

Latest activity by Rebeca Hernandez
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    Rebeca Hernandez created a post,

    Create dynamic content in bulk

    Hi! I need to create dynamic content for all the forms in the help center but it is too time-consuming. I was wondering if you have found ways to create all the dynamic content in an efficient and ...

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    Rebeca Hernandez created a post,

    Handling translations

    Hello Community, I wanted to ask you how you handle your Help Center translations if you have them. Currently, we are using a tool to pull, translate and push content back to Zendesk, but lately, i...

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    Rebeca Hernandez commented,

    Hello, we are adding internal knowledge base articles to our Help Center, and we are wondering if there's a way to recommend these articles to agents based on the form they are working with. Apprec...

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    Rebeca Hernandez commented,

    Is it possible to link internal articles to specific forms and suggest articles to agents, in a similar way we can suggest articles to end users? Appreciate the help.

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    Rebeca Hernandez created a post,

    End users log in

    Hello! I was wondering how you manage your end users' login to your help centers and having a central place where they can have an overview of the tickets they submit. I appreciate any input, thanks.

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    Rebeca Hernandez created a post,

    Allowing unsafe html

    Hello, we would like to purchase a theme for our Zendesk guide, however, it looks like to use some of the formatting elements from the theme, we would need to allow unsafe HTML. Reading through the...

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    Rebeca Hernandez commented,

    Hi Lou, thanks for your reply. I just realized I misunderstood something, I need to ask the account owner to enable it, that way I should be able to test properly.

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    Rebeca Hernandez created a post,

    Testing answer bot

    Hello!  I'm wondering how do you test a bot flow on messaging before setting it live and available for users? I've tried testing on the sandbox but I can't use Guide on the Sandbox so what I can te...

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    Rebeca Hernandez commented,

    Hi, I'm setting up the messaging option in our account, with the web widget I'm able to select the available hours and create different responses for online and offline hours. If I enable answering...

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    Rebeca Hernandez commented,

    Hi I'm trying to use messaging on our sandbox account but I don't see the option on the admin center. This is how it looks on the sandbox and the second image is how it looks on our live environmen...