Rebeca
-
Total activity118
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes25
-
Subscriptions41
Activity overview
Latest activity by Rebeca-
Rebeca commented,
Just wondering if there's any update on this one, as it was highlighted today by someone in the company. Thanks!
-
Rebeca commented,
Hi David, Thanks for your response. However, I'm having issues finding the information you mentioned. I have to go to Explore-->Zendesk Guide dashboard-->Search tab-->then I see Searches, searches ...
-
Rebeca commented,
Hello! How can I drill down into the details of tickets created under the Search dashboard? I appreciate the guidance :)
-
Rebeca commented,
Hi Brandon, thanks for the suggestions. I gave it a try with content blocks, but it was an immediate no-go for me; unfortunately, when using content blocks, any formatting is removed, and I work wi...
-
Rebeca created a post,
Multiplacement for articles workaround suggestions
AnsweredHi Community, I know multi-placement for articles is not possible at the moment, so I wanted to see what other users are doing. I'm creating content for a new feature that has some feature-specific...
-
Rebeca commented,
This is really cool! I can see the option is activated in our Admin Center and on the agent workspace, however, I don't see it in Guide. Anything I should check or consider to have this enabled whe...
-
Rebeca commented,
JR Lausin, thanks for your response and time. I understand the difference between an unverified and a verified article. My question is more about when I should unverify an article because it is out...
-
Rebeca commented,
I'm not quite understanding the difference between unverify/verify an article and submitting it for review. When should I be using one or the other? Thanks for the help
-
Rebeca created a post,
Article recommendations issues
We are currently experiencing issues with the article recommendations window customers get after submitting a form. The messaging is confusing for users, and they are closing tickets unknowingly wi...
-
Rebeca commented,
We are currently going through the same situation. It would be great to be able to customize the window.