Rebeca Hernandez
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Total activity23
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Last activity
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Member since
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Following0 users
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Votes4
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Activity overview
Latest activity by Rebeca Hernandez-
Rebeca Hernandez commented,
When agents search for articles on Knowledge Capture to link to tickets, is this counted on the Explore Search statistics? Thanks in advance
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Rebeca Hernandez commented,
I am interested in the answer to Jen Hutton's question; we are handling our translations through Lingpad and would like to know what would be the correct process before we start pushing all the con...
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Rebeca Hernandez commented,
Hi Brett Bowser great, thanks for the response, will look into this option! thanks
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Rebeca Hernandez created a post,
Show a section to a specific country only
AnsweredHello community! We are implementing a new feature that will be available in one country only. We want to create how to articles on the Guide for this but since it will only be for one country, I...
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Rebeca Hernandez commented,
Hi Brett, Thanks a lot for your response. I have tried refreshing the browser and also from an incognito window, but still no luck, unfortunately. I have also checked the article you shared but not...
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Rebeca Hernandez created a post,
Show similar words on the search results on the Help Center
Is there a way to show as results articles with slight differences in spelling? For example, we have an article on how to connect a device to a Wi-fi network, users are searching for wifi, so they ...
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Rebeca Hernandez commented,
Hi Rob Stack I have read your post and I have tested the HTML code on a tester website where it shows exactly what you describe. I test on our Guide but it doesn't really work, I just get plain tex...
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Rebeca Hernandez commented,
Hello! When I'm in our Sandbox and I try to go to Guide, I get the error message that the page doesn't exist and that my account owner needs to enable it. Our Help Center is live and available for ...
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Rebeca Hernandez created a post,
Showing relevant results after searched words
AnsweredWhen searching for articles on our Help Center, we get a lot of articles unrelated to our searched words. Tried using labels and still got many other articles before the one we actually look for. F...
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Rebeca Hernandez commented,
Hi! We are translating all of the content of our Help Center articles into German and French. Do web forms included in the Help center need to be manually translated, or there's a dynamic way to d...