Rebeca Hernandez
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Recent activity by Rebeca Hernandez-
Thanks, Ifra Saqlain I will look into this option.
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Hello, we are adding internal knowledge base articles to our Help Center, and we are wondering if there's a way to recommend these articles to agents based on the form they are working with. Apprec...
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Is it possible to link internal articles to specific forms and suggest articles to agents, in a similar way we can suggest articles to end users? Appreciate the help.
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Hi Lou, thanks for your reply. I just realized I misunderstood something, I need to ask the account owner to enable it, that way I should be able to test properly.
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Hi, I'm setting up the messaging option in our account, with the web widget I'm able to select the available hours and create different responses for online and offline hours. If I enable answering...
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Hi I'm trying to use messaging on our sandbox account but I don't see the option on the admin center. This is how it looks on the sandbox and the second image is how it looks on our live environmen...
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Hi I've been looking into enabling messaging for our team. Is there a way to avoid messaging going live for end users before we are ready to set live? unintentionally we set the messaging live and...
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Hello! Has anyone customized their own theme while still using the basic search functions of the Copenhagen theme? Our theme has been too customized, and the search functions are not working very e...
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Hi, we would like to enable messaging to be able to use the flow builder with the bot, so we can make it easier for users to self-serve and suggest answers. However, we don't have the capacity to o...
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I would like to add a report to a dashboard and make it so that on Mondays, the dashboard shows the stats from the previous week. Is it possible to automate this? I tried adding a time filter on th...