Rebeca Hernandez
-
Total activity64
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes17
-
Subscriptions19
Comments
Recent activity by Rebeca Hernandez-
Hi Lou, thanks for your reply. I just realized I misunderstood something, I need to ask the account owner to enable it, that way I should be able to test properly.
-
Hi, I'm setting up the messaging option in our account, with the web widget I'm able to select the available hours and create different responses for online and offline hours. If I enable answering...
-
Hi I'm trying to use messaging on our sandbox account but I don't see the option on the admin center. This is how it looks on the sandbox and the second image is how it looks on our live environmen...
-
Hi I've been looking into enabling messaging for our team. Is there a way to avoid messaging going live for end users before we are ready to set live? unintentionally we set the messaging live and...
-
Hello! Has anyone customized their own theme while still using the basic search functions of the Copenhagen theme? Our theme has been too customized, and the search functions are not working very e...
-
Hi, we would like to enable messaging to be able to use the flow builder with the bot, so we can make it easier for users to self-serve and suggest answers. However, we don't have the capacity to o...
-
I would like to add a report to a dashboard and make it so that on Mondays, the dashboard shows the stats from the previous week. Is it possible to automate this? I tried adding a time filter on th...
-
Hi Madison Hoffman thank you very much for the detailed explanation. This helps a lot.
-
I was in a session where the Zendesk team explained that for translations, they have an approach of a mix of human translations and machine translations. How do you decide which articles should be ...
-
James Rodewig I was looking into this code, for translations, we use the tool Lingpad to pull the content, translate and then push the content back to Zendesk Guide, would this code be applicable f...